Have you tried the inserts included with your purchase? Gel sponge inserts placed under the balls of your feet work by pushing your feet back in the shoes, closing the gap at the heel.
That failing, you may like to purchase fit adjusting insoles to provide some additional support. Please let us know the cost for this (email us a copy of the receipt) and we’re happy to add a credit (up to $50 USD value) to your Shoes of Prey account to cover this cost.
If your shoes still don't fit, we suggest scheduling a consult with one of our sizing experts who can help you find your perfect fit. We will work with you to remake your shoes up to two times for free or if you’d prefer, provide a refund in full. For more information, refer to our Returns & Remakes Policy.