HeartHeart icon.InstagramFollow us on InstagramPinterestFollow us on PinterestFacebookLike us on FacebookTwitterFollow us on TwitterYouTubeVisit our YouTube channelShopping bagSee your shopping bag


What if I need to remake my shoes a second time?

We'd love to help you with this remake personally! Please contact us and we'll be in touch shortly to discuss your remake. 

We can get started on your new shoes right away if you include the following:

  • What the problem is;
  • Specific information on how the shoe fits;
  • Photos of the foot in the shoe if it is too big - from the top and side. Please try to show the entire shoe in these, so we can understand the scale;
  • ​If you're changing the design of the shoe, please include the link to your new saved design (it will look something like this).

    Click here to view our full Returns Policy.

    Click here to view our full Terms & Conditions.

    Please note our materials are sourced in small batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range and offering, we will notify you.

Last Updated: Dec 04, 2017 02:16PM PST

Haven't found the answer you're looking for?
Contact The Customer Happiness Team

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found